Ariica's Return & Refund Policy: Commitment to Customer Satisfaction

At Ariica, we are committed to providing our customers with an exceptional shopping experience, from the moment you discover our collection to the day you receive your order. As part of that commitment, we want to ensure you have a clear understanding of our return and refund policies.

What's your return policy?

We don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us at support@ariica.com! We understand that sometimes things don't quite fit or match your expectations, and we want to make sure you're completely satisfied with your purchase.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@ariica.com with photos of wrong/damaged items and we'll sort that out for you. We take great pride in the quality of our products, and we want to make sure you receive exactly what you ordered.

Can I exchange an item for a different size/colour?

At this time, we don't offer exchanges. We know that finding the perfect fit can be a challenge, especially when shopping online. That's why we've put a lot of effort into providing detailed sizing charts for every item in our collection. You can find these in the product description section, so you can be confident in your size selection.

Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please let us know at support@ariica.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a refund!

We understand that sometimes, despite our best efforts, an item may not work out. If that happens, we encourage you to reach out to us. We'll do our best to make it right, whether that means a refund or a replacement. Our goal is to ensure you have a positive experience with Ariica, and we're here to support you every step of the way.

Commitment to Sustainability and Transparency

At Ariica, we believe in being transparent about our policies and practices. We know that sustainability is important to our customers, and it's a core part of our business model. That's why we've made the decision not to offer returns or exchanges - it helps us reduce our environmental impact and ensure that every item we produce is loved and cared for.

We also believe in the quality and craftsmanship of our products. Each piece in our collection is designed to be a wardrobe staple, something you'll reach for again and again. We use high-quality, sustainable materials and construction techniques to ensure our clothing lasts. And if something does go wrong, we're here to make it right.

Conclusion

At the end of the day, our goal is to provide you with an exceptional shopping experience, from start to finish. We know that returns and exchanges can be a hassle, but we believe our commitment to quality, sustainability, and customer satisfaction more than makes up for it.

If you have any questions or concerns about our policies, please don't hesitate to reach out to our customer support team at support@ariica.com. We're here to help, and we're committed to ensuring you have a positive experience with Ariica.

Thank you for choosing Ariica, and we look forward to serving you.